I have the same Cisco DVR. I had the whole home system installed about 4 months ago and it has been a non-stop pain in the behind. We've had at least 4 repair calls due to tiling, poor communication between "host" and "drone" boxes, internal wiring, external wiring, hardware changes, etc. Each visit from a tech brings criticisms of the lack of knowledge of the previous tech. Some give their "mobile" number to call if the problem isn't resolved. But no one ever answers the phone at any of those numbers. When I call for tech support by phone, they usually just reset the box remotely. Once or twice that has taken care of the issue. But not this time.
Last night in the wee hours, the main box (which I watch to most because it's convenient) started getting glitchy. It wouldn't reach the remote control. I replace the batteries and the problem wasn't solved. I clicked onto the "COX" button and went into SETTINGS and looked around for any setting which might have been amiss..... no problem there. But suddenly noticed my DVR screen has switched from the channel setting to the time. Also, the off/on button would only turn on the DVR and suddenly not the TV. I checked the TV's SETTING, nothing wrong there. I turned off the DVR and that the LED time would not turn off. (I never keep the time setting on - I have my alarm clock above the box). I was finally able to get both DVR and TV on to watch a little late night TV and turned it off, thinking I'd just have to live with the lighted screen - when it suddenly switched off.
I thought it was all fixed, miraculously until this afternoon when I turned pushed the remote on/off button and the TV would not turn on. Not even manually. I pulled the plugs and did a reboot.... and the DVR screen froze on fn9. Now the DVR in my Family Room won't work either - because it is a "drone". It worked earlier when my husband had lunch and watched the news. Now it too is frozen.
I called tech support and they said they can't even see a signal for those DVRs.
So tomorrow another service call. For which I'll be damned if I'm going to pay yet again. And I will not pay for services not rendered. I've been a Cox customer for nearly 20 years and all was well till CIsco came out with these new boxes. They're the worst. I'm actually considering bailing for another company. My sister has had great luck with a dish company. Perhaps it's time to go.
